The following Terms and Conditions apply to the various transactions between homeowners, property owners or any individual or entity contracting for products or services, (individually, “Customer” and collectively, “Customers”) and Icon Roofing, LLC (“Icon”). Customers agree to the following applicable Terms and Conditions by signing an estimate, accepting an Icon bid, or by allowing or requesting Icon to commence work on a project. Furthermore, Customers agree to the applicable Terms and Conditions when an Icon bid is incorporated by reference into a subcontract.
1. Acceptance
Icon conditions its acceptance of any Customer order or agreement on Customer’s acceptance of these Terms and Conditions, which Terms and Conditions supersede additional or different terms contained in any Customer’s order, subcontract, other document, or communication. Customer’s acknowledgment of any Icon estimate, or acceptance of service is conclusive evidence of Customer’s assent to these Terms and Conditions.
2. Scope of Services
The Services shall be project based depending on the Customer’s individual tailored needs. Icon provides a range of services, including but not limited to:
- New Roof Installation Services
- Roof Replacement Services – Tile, Shingle, Flat/Foam Roofing
- Roof Repair Services – Tile, Shingle, Flat/Foam, and Metal Roofs
Unless otherwise stated in writing, the Customer assumes sole responsibility for determining whether the nature of the work ordered by the Customer is adequate and sufficient for the Customer’s intended purpose. In performing its Services, Icon shall be entitled to rely on the work of third parties, the representation of Customer and the public record and shall be under no obligation to verify any of the foregoing.
3. Customer Types and Payment Terms
Customer shall pay any and all deposits required upon the acceptance of the Project. Customer acknowledges that Icon will not proceed to order material or schedule to begin to perform Services on a date prior to the payment of a deposit. Additional payment terms shall be dependent on the type of Customer and Services required.
3.1 Single-Transaction Customer
Prior to scheduling any service and before the commencement of the Project, an initial deposit of 50% of the total Project amount is required. The remaining 50% balance is to be due upon Project completion.
3.2 Reoccurring Customer
For reoccurring customers, including contractors who engage in ongoing or repeated Projects, payment is due upon the completion of each Project. Full payment is expected within three (3) days of Project completion. To accommodate business needs or circumstances, these terms can be extended to fifteen (15) or thirty (30) days of Project completion only once a written request is delivered and approved by Icon.
4. Change Orders
Any change or adjustment to the Project by Customer following Customer’s acceptance of the Project is subject to Icon’s approval, price increases, installation date changes, and manufacturing delays.
5. Default
Customer is in default for invoices not paid within 30 days or in accordance with the terms on the invoice. Icon charges 1.5% per month for overdue amounts. In the event of default, Customer further agrees to pay all service charges assessed against Customer, plus all actual attorney fees and collection costs Icon incurs to enforce these Terms and Conditions or to collect money from Customer. Customer agrees that time is of the essence.
6. SMS Terms and Conditions
6.1 Consent for SMS Communications
Upon providing consent to receive SMS communications from Icon Roofing LLC, you agree to receive messages related to your services or interactions with us. Your phone number and consent will never be shared with third parties or affiliates for marketing purposes. Your information is used solely for communication with you regarding our services.
6.2 Types of SMS Communications
If you have consented to receive SMS messages from Icon Roofing LLC, you may receive text messages related to the following types of communications:
- Customers and Guests: Appointment reminders, updates about ongoing or completed roofing services, and billing inquiries.
- Job Applicants: Updates regarding your job application status, interview scheduling, and onboarding materials.
Examples of SMS messages you may receive include:
- “Hi Alex, this is Icon Roofing. You are confirmed for Wednesday, December 1, 2024, 11am-1pm.”
- “Hi Alex, this is Icon Roofing. Confirming your project scheduled for Monday, December 1, 2024. Please call 480-427-7600 with any questions or visit iconroofingaz.com.”
- “Hi Alex, Icon Roofing. Trevor is en route. ETA 20-30 mins.”
6.3 Standard Messaging Disclosures
- Message frequency may vary.
- Standard message and data rates may apply according to your carrier’s plan.
- You can opt out of receiving messages at any time by texting “STOP.”
- For assistance, reply “HELP” or contact us directly.
- Visit our Privacy Policy and Terms of Service for more information.
6.4 Opt-In Method
You may opt-in to receive SMS messages from Icon Roofing LLC in the following ways:
- By providing verbal consent during a conversation with our representative.
- By submitting a consent form through our website.
- By completing a paper form during a service consultation.
6.5 Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive. Alternatively, you may contact Icon Roofing directly to request removal from our messaging list. For assistance, reply “HELP.”
6.6 Charges and Fees
Standard message and data rates may apply according to your carrier’s pricing plan. You are responsible for any costs or fees associated with SMS usage.
7. Governing Law and Jurisdiction
Arizona law governs these Terms and Conditions regardless of conflict of law rules, except where specifically stated otherwise. Customer agrees that in the event of litigation, jurisdiction and venue is proper in Maricopa County Superior Court or the United States District Court for the District of Arizona. Customer further agrees that in the event of a dispute, the prevailing party is entitled to its attorneys’ fees and recoverable costs.
8. Severability
If a court, mediator, or arbitrator holds a provision of these Terms and Conditions to be unenforceable, all other provisions remain in full force.
9. Indemnification
Customer agrees to save and hold Icon harmless from any claims, demands, liabilities, costs, expenses, or judgments arising in whole or in part, directly or indirectly, out of the negligence or lack of care by Customer or Customer’s customers, agents, employees, or invitees involving the use of any Product or Services supplied by Icon. This indemnification shall include all costs, attorney fees, and other expenses paid or incurred by or imposed upon Icon in connection with the defense of any indemnity claim.
