Effective Date: March 25, 2024
Thank you for visiting Icon Roofing LLC (“we,” “us,” or “our”). We are committed to protecting your privacy and providing transparent information about our data collection and communication practices, including SMS communications.
1. Information Collection and Use
1.1 Personal Information Collected
We collect personal information that you voluntarily provide to us, which may include:
- Your name
- Email address
- Phone number
- Service details and project information
- Payment information when applicable
This information is collected when you submit a contact form, request a service, sign up for SMS communications, or engage with us directly.
1.2 How We Use Your Information
Your personal information may be used for the following purposes:
- To respond to inquiries and provide requested services.
- To schedule and confirm service appointments.
- To send service updates, billing notifications, and project follow-ups.
- To process payments and manage billing.
- To comply with legal obligations and prevent misuse of services.
1.3 Data Sharing Policy
We do not sell, rent, or share your personal data, including SMS opt-in data and consent, with third parties or affiliates for marketing purposes.
2. SMS Terms & Conditions
2.1 Consent for SMS Communications
By providing your phone number and opting into SMS communications, you consent to receive text messages from Icon Roofing LLC related to service updates, appointments, and billing inquiries. Messages are limited to 4 per month unless additional service-related communications are required. Your phone number and consent will never be shared with third parties for marketing purposes.
2.2 Types of SMS Communications
When you provide consent for SMS communications, you may receive messages including but not limited to:
- Appointment confirmations and reminders
- Service updates and notifications about scheduled projects
- Billing inquiries and payment confirmations
- Promotional offers or special discounts related to roofing services (limited to 1 per month)
2.3 Examples of SMS Messages
Standard messages you will receive include:
Welcome Message:
“Welcome to Icon Roofing LLC! You’re confirmed for SMS updates. Msg frequency up to 4/month. Reply HELP for help, STOP to cancel. Msg&data rates apply. Visit iconroofingaz.com/privacy for details.”
Appointment Confirmations:
“Hi Alex, this is Icon Roofing. You are confirmed for your roofing inspection on Wednesday, December 1, 2024, between 11 AM-1 PM. Reply STOP to opt-out or HELP for support. Msg & data rates may apply.”
Service Updates:
“Hi Alex, this is Icon Roofing. Trevor is on his way for your roof inspection, ETA 20-30 mins. Reply STOP to opt-out or HELP for support. Msg & data rates may apply.”
HELP Response:
“Icon Roofing LLC: For support call 480-427-7600 or email office@iconaz.com. Visit iconroofingaz.com/privacy for privacy policy. Reply STOP to cancel.”
STOP Confirmation:
“Icon Roofing LLC: You have successfully unsubscribed and will no longer receive messages. To opt back in, reply START. For assistance, visit https://iconroofingaz.com/ or call (480) 427-7600. Msg & data rates may apply.”
Promotional Offer:
“Hi Alex, Icon Roofing has a special offer for roof maintenance! Get $50 off your next service. Book now at iconroofingaz.com or call 480-427-7600. Msg & data rates may apply. Reply STOP to opt-out.”
2.4 Standard Messaging Disclosures
- Messaging frequency: Up to 4 messages per month for standard communications
- Additional messages may be sent for active service coordination
- Message and data rates may apply
- To opt-out at any time, text “STOP”
- For assistance, text “HELP” or contact us directly at office@iconaz.com
- Visit https://iconroofingaz.com/privacy-policy for Privacy Policy
- Opt-in Method: Consent is provided by checking the SMS opt-in checkbox on the contact form located at https://iconroofingaz.com/contact-us/.
2.5 Terms of Service
These Terms of Service govern your use of Icon Roofing LLC’s SMS messaging services:
- Message Types: Customers can expect to receive:
- Appointment confirmations and reminders
- Service updates and notifications
- Billing and payment information
- Promotional offers (limited to once per month)
- Messaging Frequency: Standard communication is limited to 4 messages per month, with additional messages possible during active service periods
- Standard Messaging Disclosures:
- Message and data rates may apply
- Carrier charges may apply for all messages sent and received
- Messages will be sent using automated technology
- Messaging frequency may increase during active service periods
- Consent is not required for purchase
- Opt-in/Opt-out Rights:
- You can opt out at any time by texting “STOP”
- You can get help by texting “HELP”
- Opting out will apply to all messaging from Icon Roofing LLC
- Program Rules:
- Not all carriers are supported
- Message delivery cannot be guaranteed
- Icon Roofing LLC reserves the right to terminate messaging services at any time
- Support hours are Monday-Friday 8am-5pm Arizona time
3. Data Protection and Security
We implement reasonable physical, administrative, and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, and misuse. This includes:
- Secure servers and encrypted data storage.
- Restricted access to sensitive data.
- Regular monitoring of security systems.
However, no method of electronic storage or transmission can be guaranteed 100% secure. —
4. User Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to inaccurate data.
- Deletion: You can request deletion of your personal data.
- Withdraw Consent: You can withdraw consent for SMS communications.
- Data Portability: You can request that your data be transferred to another service provider.
To exercise these rights, please contact us at office@iconaz.com.
5. Third-Party Websites
Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices of those sites. Please review their privacy policies independently. —
6. Policy Updates
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with an updated effective date. We encourage you to review this policy periodically for changes. —
7. Accessibility
This Privacy Policy is accessible on our website. If you require it in an alternative format due to a disability, please contact us at office@iconaz.com.
8. Governing Law
This Privacy Policy is governed by the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising from this policy will be resolved in the courts of Maricopa County, Arizona. —
9. Contact Information
If you have any questions regarding this Privacy Policy, SMS Terms & Conditions, or our data practices, you can contact us:
Icon Roofing LLC
801 S Power Rd, Ste 202
Mesa, AZ 85206
Phone: 480-427-7600
Email: office@iconaz.com
Website: https://iconroofingaz.com
