Privacy Policy

Effective Date: March 25, 2024

Thank you for visiting Icon Roofing LLC (“we,” “us,” or “our”). We are committed to protecting your privacy and providing transparent information about our data collection and communication practices, including SMS communications.

1. Information Collection and Use

1.1 Personal Information Collected

We collect personal information that you voluntarily provide to us, which may include:

• Your name
• Email address
• Phone number
• Service details and project information
• Payment information when applicable

This information is collected when you submit a contact form, request a service, sign up for SMS communications, or engage with us directly.

1.2 How We Use Your Information

Your personal information may be used for the following purposes:

• To respond to inquiries and provide requested services.
• To schedule and confirm service appointments.
• To send service updates, billing notifications, and project follow-ups.
• To process payments and manage billing.
• To comply with legal obligations and prevent misuse of services.

1.3 Data Sharing Policy

We do not sell, rent, or share your personal data. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

2. SMS Terms & Conditions

2.1 SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2.2 Types of SMS Communications:

If you have consented to receive conversational text messages from Icon Roofing, you may receive messages related to the following:

Appointment confirmations and reminders
Service updates and notifications about scheduled projects
Billing inquiries and payment confirmations
Project Follow-ups

Examples of SMS Messages

Appointment Confirmations:

“Hi Alex, this is Icon Roofing. You are confirmed for your roofing inspection on Wednesday, December 1, 2024, between 11 AM-1 PM. Reply STOP to opt-out or HELP for support. Msg & data rates may apply.”

Service Updates:

“Hi Alex, this is Icon Roofing. Trevor is on his way for your roof inspection, ETA 20-30 mins. Reply STOP to opt-out or HELP for support. Msg & data rates may apply.”

2.3 Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per month related to appointment reminders, confirmations, etc.

2.4 Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

2.5 Opt-In Method:

You may opt-in to receive SMS messages from Icon Roofing in the following ways

By submitting an online form located at https://iconroofingaz.com/contact-us/

2.6 Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

2.7 Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [email protected] or call (480) 427-7600

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

2.8 Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary

3. Data Protection and Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, and misuse. This includes:

• Secure servers and encrypted data storage.
• Restricted access to sensitive data.
• Regular monitoring of security systems.

However, no method of electronic storage or transmission can be guaranteed 100% secure. —

4. User Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to inaccurate data.
• Deletion: You can request deletion of your personal data.
• Withdraw Consent: You can withdraw consent for SMS communications.
• Data Portability: You can request that your data be transferred to another service provider.

To exercise these rights, please contact us at [email protected].

5. Third-Party Websites

Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices of those sites. Please review their privacy policies independently. —

6. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with an updated effective date. We encourage you to review this policy periodically for changes. —

7. Accessibility

This Privacy Policy is accessible on our website. If you require it in an alternative format due to a disability, please contact us at [email protected].

8. Governing Law

This Privacy Policy is governed by the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising from this policy will be resolved in the courts of Maricopa County, Arizona. —

9. Contact Information

If you have any questions regarding this Privacy Policy, SMS Terms & Conditions, or our data practices, you can contact us:

Icon Roofing LLC
2150 E Brown Rd #4, Mesa, AZ 85213
Phone: 480-427-7600
Email: [email protected]
Website: https://iconroofingaz.com